Refund policy
Returns
As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken then we will reimburse your postage costs (to a maximum of £3.75) once we've received your parcel. We will require proof of postage.
- Items that have arrived damaged.
- Faulty wax warmers.
If you return an item outside of it's original packaging then we won't be able to offer a refund, but will instead add the value as reward points to your account so you can redeem vouchers to use on our website.
If you would like to return something to us then in the first instance please email info@amelamelts.com with your order number, the nature of your problem and any supporting photos. If in the unlikely event your order is missing any items then we need a photo of the products you received, the invoice and the packaging it arrived in.
We do not accept returns/refunds for
- Mini pots as these are samples of our larger products.
- Wax melts and candles that have been used or partially used.
- Wax melts that you don't like the scent of. Why not try our mini range wax melts first before purchasing our larger products. .
- Mystery boxes
I think my order has been lost in the post
If 10 days have elapsed since your order was despatched (UK only) and your order hasn't arrived, and your tracking number hasn't updated with any relevant information then we will arrange for a replacement to be sent.